HLTOUT010 Communicate in complex situations to support health care

This course provides you with the knowledge and skills to address significant challenges in the context of providing a health care service. You will learn how to communicate with patients, colleagues, health providers and ambulance service callers in in a range of situations, using both verbal and non-verbal interactions. Certificates issued by Allens Training Pty Ltd RTO 90909. 

Unit Being Delivered

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd - RTO 90909.

• HLTOUT010 Communicate in complex situations to support health care

To view full unit details please visit www.training.gov.au

Important information prior to enrolment

+ COURSE DELIVERY

This course is delivered online

+ ENTRY REQUIREMENTS

An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

Must meet English and LLN requirements. The Training Package clearly states:

Reading – to read and understand forms and to make accurate reports

Writing – to accurately record details of children and young people at risk and to make reports using handwritten skills and computer skills

Communication – to communicate appropriately and effectively with children and young people who disclose sensitive information

+ COURSE DURATION

6-7 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved. You will have access to his course for 6 months upon enrolment

+ ASSESSMENT REQUIREMENTS

Learning content is provided in an online format within the course. The assessment component consists of multiple choice questions, written questions, student self-video assessments and incident report forms.

+ COURSE FEES AND PAYMENTS

• $210

• Refund and fee protection policy – Please refer to the student handbook.

• Payment Terms – Payment is upfront through the enrollment link via credit card.

+ LEARNERS RIGHTS, RESPONSIBILITIES AND SUPPORT, INCLUDING COMPLAINTS

Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook for all details relating to rights and responsibilities including complaints and appeals.

What happens at the course?

+ LEARNING ACTIVITIES

Delivery of course information and learning activities is entirely online.

+ ASSESSMENT ACTIVITIES

Assessments conducted online and marked by Allens Training PTY LTD RTO 90909